Does anyone work in EA support anymore?
I have an email address thats supposedly been “deactivated” since I haven’t played an ea game on my Xbox for years but the ea support website has no option to chat with anyone. Every time I “create a...
Forum Discussion
EA_cuervo
Community Manager
Community ManagerHey travis_beery,
I'm sorry to hear you've been having trouble contacting EA Help Support. If you're not getting the chat option when trying to contact them, please try selecting "EA Account" as a product and "I need help updating my EA account" as a subject.
How to chat with EA Help
- Log in to your EA Account.
- Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
- Select Chat with us or Start chat.
- Fill in the contact form with your:
- first name
- last name
- platform
- subject (a short description of your issue)
- attachments (e.g. screenshots, documents, links).
- Select Send.
- A chat window will open when you’re transferred to an advisor.
After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.
Sounds nice in theory. You start the chat then get put in a 4 hour queue. Then when someone finally comes by, the person isn’t notified of this and the agent leaves the chat, because who waits in front of their phone for 4 hours staring at an empty chat screen? This has been my experience all weekend.
