Does real customer service even exist at EA any more?
I am not a child, and I deal with companies (both my own and other small and large businesses) on a regular basis.
Over the last 20 years, between myself as a gamer, and on behalf of my family, I have spent thousands of dollars on EA products.
And yet, the more I spend, and the longer I remain a loyal customer, the less access to customer service the company offers and the less recourse I seem to have against consumer mistreatment.
The lesson seems to be that in order to reduce the risk of being frustrated and taken advantage of by EA, and given the now-constant threat of being ignored, the only consumer protection I have is to spend less money in the first place with the company, such that I have fewer dollars at risk.
There is simply no suitable platform in which to arbitrate discussion or resolve misunderstanding with this organization.
In today's saga, I mistakenly purchased something that was in error. The item is unique and bound and I accidentally purchased two of them. I obviously can not use the second one-- I have left it in my inbox intentionally.
And yet throughout a day of interaction with live support for the specific product which I don't even feel like naming again until I can get some direct attention, I cannot find a local representative who is familiar with the specific gameplay mechanics and logic to respond to the mistreatment that has been issued in response to a simple mistake.
The game I play currently is notorious for having a slow and unintuitive UI, the game development is fraught with bugs which never get fixed, and the overall experience makes gaming feel like it is from 15 years ago, but the core gaming mechanic is fun and satisfies the specific itch I am trying to scratch. For me, it's a personal thing.
So yesterday, I made a mistake selecting a duplicate item using the horrific UI that EA never takes the time to update, and in 24 hours, the helpful solutions offered to my problem count stands exactly at 0 (zero).
I am fairly certain that the type of mistake I made happens on an occasional (if not regular) basis, but this is the first time that I have made it or requested any support with respect to same in my long and expensive history with EA.
So here I sit, frustrated and disappointed and I had to come online just to take a break from the complete lack of customer service that I am receiving from the company to express my stress and exasperation.
And to ask the following question (bolded below):
In my particular professional industry, we treat our customers with respect before they even spend their first dollar with us.
How much money does EA need to claim from someone before they will offer them a modicum of customer service and treat them with just a small amount of authentic consideration in and around a specific consumer situation?
I am asking this question, and I would love a response, that is based in sincerity; an honest answer if you will.
Is $1,000 enough? Maybe I should spend tens of thousands? Do I need to make a multi-million dollar offer on the IP itself so that I can own the game and then issue myself an ingame remedy once I own the game franchise? Maybe that's the answer? I honestly don't know at this point (that was sarcasm, I can not afford to buy the game franchise, I have to put two kids through college 😐).
I deal with constant EA spam;
I suffer through new and improved versions of sports games that are neither new nor improved year after year (and get released with the same bugs and UI non-fixes) from EA version 2024 to EA version 2025 to EA version 2026;
the micro transaction packs yield less and cost more;
and I submit gameplay tickets that get nothing more than auto responses that basically say "Sorry not sorry."
When can I get someone to actually give me some help? What's the cost? In time and/or money please. I want to know.
I'm not an over consumer of most things. I trust a few brands. My list:
Sony Gillette Gatorade But no longer: Electronic Arts.
I apologize for the wall of text. But I have absolutely had it. This customer service is an absolute joke at the consumer's expense. Use with caution if you value your sanity.
Thanks for posting alabell37, as I said we simply are not able to provide support over DM so need all to be done here. We are not direct 121 support which is why we cannot assist over DM. Hope you understand.
In situations like this, there sadly is nothing that we can do. We cannot reverse the action or return your coins. Accidental bids, listings or submissions are not something that our team can assist with.
I know it is not what you want to hear and if there was something I could do I would but there simply isn't in these situations.
All I can recommend is that going forward to double check and then triple check and then check again to ensure that you are not making a mistake.
Darko
