Don't have access to my previous email

Hi Shisui_JOSTAR​,

Shisui_JOSTAR wrote:

I no longer have access to my previous email address.

Is there any way to recover access? You may be able to update the email address through your 'Account information page' directly, if you can access the email address to retrieve the code.

If it can't be recovered, you will need our support team's help. To reach them:

1. Open this guide and scroll to the bottom, and click 'Contact Us' under the heading 'Still having issues?'.
2. Use the EA NextStep bot to help complete the help ticket before sending. 

Once you've completed the next steps, you can submit the ticket, and a support case will be sent to the support team. They'll be in touch as soon as someone is available to help you further.

Shisui_JOSTAR wrote:

I don't remember exactly why I created the second account, but I mistakenly linked it to Steam

Are you looking to unlink the Steam account from the secondary EA account and link it to the original EA account to keep your games together under one account? It may help to read through our guides on how to do that, while taking note of the risks involved.

• How to unlink from an EA Account
• How to link to an EA Account

This EA Help  guide may also come in handy, if you wish to merge both EA accounts:

• How to get help managing multiple EA Accounts

- EA_Lanna