Duplicate Payment Issue
Dear EA Support Team, I recently purchased The Sims 4 DLC: Life and Death, but I was charged twice for the same item. It appears that a duplicate payment was made for a single game purchase. Please review this issue and kindly process a refund for the extra charge. Order Number: [removed] Thank you for your assistance.
Hey baecoke,
If you're seeing duplicate charges for a purchase, you may be able to check this page to see if that's a completely separate transaction. If that's appearing separately, you should be able to start the refund process using those steps as well.
If there's not a separate transaction showing up there, you can use the Contact us option at the bottom of the linked page to start a case so the support team can take a look. We're unable to make any changes to your account or purchases via the forums, but that will let them check into this with you as needed, thanks!
