EA account access problem after playstation email address change
Hi everyone,
I’m having an issue with my EA account, and I’m hoping someone has been in a similar situation.
A few years ago, my PlayStation account was using Email Address 1. Later, I changed the email associated with my PlayStation account to Email Address 2. It’s still the exact same PlayStation account—I only changed the email address.
Now, when I launch Apex Legends, EA asks me to sign in. If I try using Email Address 1, EA sends a verification code to that email. The problem is that I permanently lost access to Email Address 1, so I can’t receive the code.
If I try signing in with Email Address 2, EA wants me to link a new EA account to my PlayStation account. I’m afraid to do that because I’ve spent over €100 on Apex, and I don’t want to lose my progression or purchases.
Another important detail: I tried temporarily changing the email address on my PlayStation account back to Email Address 1 just to test if it would help. After doing that, I signed in to the EA website using my PlayStation account, and instead of accessing my account, I got a message saying that my EA account has been locked.
I've already tried the ea support multiple times but nothing happened.
Has anyone dealt with this before?
Is it possible for EA Support to recover the original EA account and change the email address to my current one, or is there another solution? I still have access to my PlayStation account—I just no longer have access to the original email address that was associated with my EA account.
I’d really appreciate any advice. Thanks!
