Forum Discussion

pfg7tgn59gof's avatar
pfg7tgn59gof
Newcomer
1 day ago

EA account compromised and no option to contact a support agent

My EA account was hacked recently. I still have control over the original email used for the creation of the account however the hacker changed the email and password of the EA account. Tbis account is also still linked to my steam account wich I also have full control over. When i follow the EA support steps to get my account back there is literally no option to contact any support agent. This has been going on for days. When the same thing happened to my steam account it took less than 3 hours for me to get it back.

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    21 hours ago

    Hey pfg7tgn59gof​, 

    Sorry to hear that there's been difficulty getting in touch with our live support team to recover your account.

    Can you try using this web form to see if you're able to connect with an advisor, if you haven't already tried? After submitting the form, you should be redirected to a self-service page that'll include the option to chat with an advisor. 

    Once you've recovered the account, please be sure to go through as many of these security steps as possible to help ensure everything is back under your control. It'd be worth running through the recommended security steps for your email address and all platform accounts linked to the affected account as well. 

    Let us know how it goes, thanks! 

Featured Places

Node avatar for EA Community Discussion

EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!Latest Activity: 3 days ago
5,557 Posts