Locked out of old email – need assistance from a Community Manager
Hello,
I need assistance from a Community Manager or EA Advisor to recover and update the email address on my EA Account.
- The Issue: I no longer have access to the email address registered to my EA Account. Because verification codes are sent to that old email, I cannot change it myself through account settings.
- The EA Help Loop: When I try using the standard help.ea.com recovery options, the automated self-service portal loops me back to generic articles and does not open a live support option.
- Account Connection: My EA Account is linked to my Steam account: [theredking28].
- EA ID: [codamire]
I have my proof of ownership ready (such as IP address, connected account details, and game purchase order numbers). Could a Community Manager please send me a private message or direct me on how to get this escalated to a support agent to manually update my primary email?
Thank you!
Hi there. Thanks for reaching out. Unfortunately, we can't help with account related issues over the EA Forums. You'll need to speak with an advisor to get help with this. Please follow these instructions to open a chat:
- Go to the bottom of any support article and Click the 'Contact us' button
- Enter "update EA account" in the text box
- Type FC 27 into the text box
- Type PC as your platform
- Click on 'Did this fix your issue?'
- Click on No
- Click on 'Chat with us' under the Contact an advisor heading
