EA Account Still Banned After Overturned Appeal – Can't Contact EA Support

Hello EA Team,

I urgently need assistance regarding my EA account

Case #256912965

My EA account was previously hacked, and I lost access to it. After recovering my account, I discovered that it had been permanently banned.

I submitted an appeal explaining that my account had been compromised and that I believe the ban was caused by unauthorized activity.

On October 22, 2026, my appeal was marked as "Overturn".

However, my EA account is still banned.

Here is my current situation:

1. My appeal was marked as "Overturn" on October 22, 2026.
2. My EA Penalty History shows "No history – You have no violations or appeals on your account."
3. My EA Account management page still displays "Your EA Account has been banned for violating our User Agreement."
4. When I launch Battlefield 6, I receive the message "Your account is locked. You may not be able to play certain games or access certain modes."
5. I cannot submit another appeal because my Penalty History is empty.
6. I have tried contacting EA Support multiple times through different categories, including hacked accounts, login issues, and account bans. Unfortunately, every page redirects me to self-service support.
7. My previous support case was closed after being marked as "Overturn", and I cannot reopen it.

I believe there may be a technical issue where my appeal was overturned, but the account-wide ban was not properly removed from EA's systems.

I am not asking the community to remove my ban. I am asking for help contacting a real EA Support advisor who can investigate this issue.

Could an EA Community Manager please help me reach the appropriate support team or provide a working way to create a new support ticket?

I can provide screenshots showing the overturned appeal, empty Penalty History, account ban message, and Battlefield 6 account lock error.

I have spent several days trying to resolve this issue, and I would really appreciate assistance from an EA representative.

Thank you for your time and understanding.