Yes, it kept taking me to EA chat and I kept failing the security questions. I eventually got my account back after 2 weeks when I got an email reply from someone after I reported a case.
Trying to get it back through chat support was ridiculous and a waste of time. When I got a reply through email I had to answer all the security questions again and I added screenshots of all my evidence showing it had been hacked. Few hours later they confirmed it was my account and gave me access to it. Looking through my account after I got it back and all the security answers I was giving them were correct so I have no idea what's going on with the support on the chat