Hacker gained access to my EA account and linked steam. How do I unlink steam?
Like it says in the title, someone gained access to my EA account in 2024, linked their steam account, and got themselves banned on FIFA (a game that I don't even play). This is so aggravating because all I want to do is play Battlefield 3 and EA's support system is so poor in general and especially when it comes to this specific issue based on similar discussions and forum threads that I've read. Last time I opened a ticket, they said in the chat that they would get back to me with an answer, all that was, was to get me off the chat with them because they couldn't do anything to help me which is so ridiculous.
How can I remove this random persons linked steam account and add mine? I wish it wasn't so difficult to do such a simple task but you know its EA they have to make this harder than it is. Also I need the active ban/suspension on my account to be lifted because that ban was not caused by me, it was by the person who was using my account to cheat probably.
If this can't be resolved I will be forced to create a new account with a different email (which I don't want to do, I don't want to use my business email or open one to just play a game). Thankfully I have no game data linked to my EA so I won't lose anything. But I feel so bad for others who are in a worse predicament and have to deal with EA's poor system.
Its so annoying that something so small has proven to be so tedious its ridiculous. I wish EA was just.....good
and lol Im even having trouble posting this you can't even make this up. thats EA for you😂😂
You both will need to contact EA for this, link below.
First recover the hacked account and e-mail.
Then use the other link once that is done to appeal the ban with information from the help with the hacked account.
Also some tips below as well, for the future. Do not use a work e-mail for a private gaming account especially if you do not have full control of that e-mail.
Account Security/Safety
How to keep your account and hardware safe 101:
Use strong passwords for you game accounts. Keep track of your game account information (ownership) and to what other accounts they are connected to.
Use strong passwords for the associated E-mail account. Keep track of your E-mail accounts and what they are connected to.
Keep your gamming accounts, associated e-mail accounts and passwords up to date, login to them at least once a month so that they do not become disabled or de-activated.
Do not use e-mail accounts that you cannot fully control, like those provided to you through, schools, universities, workplace and or other organizations etc. If the Org. revokes your E-mail or you leave the school, switch workplace etc and no longer have access to that E-mail you will end up having issues you do not want or need.
Do not share either of these passwords with others. Keep note of your passwords in a safe place.
Enable two factor identification for both the game and associated E-mail accounts.
Do not let others use your game account (Friends and family alike) because if they do something wrong on your account it is still your fault, nobody wants to have a sanction on their account because somebody else did or said something wrong.
Do not use internet café’s to access your account and play, you do not know what software is on the hardware there, you do not know if the hardware at the cafe has a hardware ban and this can affect your account in a negative way.
I would suggest only accessing your account with your own trusted hardware, gaming on another person’s hardware brings some of the same risks as above.
I would also suggest not letting others use your hardware in order to play with their account, because if they get a hardware ban on your hardware while using it, it can have a negative affect on your account.
Buying used hardware comes with risks as well. The hardware could have been banned and this is not an EA problem but a problem between the buyer and the seller.
Play nice with others, in other words do not de-mean, harass or bully others in Chat or over voice coms, both can be reported and that can also have a negative effect on your account.
Use non-offensive user/gamer tag/club tags, if you get a warning about such change it, doing otherwise can lead to a negative effect on your account.
Play fair, boosting and teaming are cheating.
Play fair using cheating software or hardware is not fair and is really only cheating yourself.
Do not buy and or sell accounts, do you really know what has been done with the account? What cyber info are you giving up? What risk is there that the account is bunk. What is the risk to your hardware?
About points 7, 8, and 9, I do know that not everyone can afford multiple hardware setups for the entire family and there is trust that has to be there, talking about the does and don’ts on the use of shared hardware should be done so everybody can enjoy what they do on the hardware and everyone can be safe.
They're useless. The support team can't help me unlink the random steam account. I kept telling the EA customer service support rep. in the help chat that every time I tried to boot up BF3 from steam it would ask me for my EA account (✅) and to link my Steam acc. together (❌). Because my EA acc. was linked to a random steam acc. already, and because you can only be linked to one Steam acc. in a lifetime (stupid), It wouldn't be able to complete that process on my end. He kept saying that there was no steam account linked to my EA acc. but that wasn't true since I literally just tried linking it. Bro...the only solution is to just make a new account and continue. **bleep** dealing with EA they're useless.
They're useless. The support team can't help me unlink the random steam account. I kept telling the EA customer service support rep. in the help chat that every time I tried to boot up BF3 from steam it would ask me for my EA account (✅) and to link my Steam acc. together (❌). Because my EA acc. was linked to a random steam acc. already, and because you can only be linked to one Steam acc. in a lifetime (stupid), It wouldn't be able to complete that process on my end. He kept saying that there was no steam account linked to my EA acc. but that wasn't true since I literally just tried linking it. Bro...the only solution is to just make a new account and continue. **bleep** dealing with EA they're useless.
Nope. Doesnt work. I just created a new account with another email. It was so much faster and I got results immediately. EA chat support is useless. But thank you for responding to this post
I got my EA account back ( thanks to support ) just to see the guy who hacked it cheated in Apex. Because of this i cant unlink his fake Steam Acc. All i could do is change my e-mail, password, phone number to make my acc safe.
I just hope he cant access my xbox account because it was linked in 2009 and its still active.
EA wont help on if the account has an active ban for cheating. Doesnt matter you did it or not :(
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