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bmwm4C0mp's avatar
bmwm4C0mp
10 months ago

EA Account Hacked/Linked(But Not Mine)

My Xbox account shows that there is a EA account linked to it but it is not my EA account, when I click manage it, it says to sign it it will either send a email to the email it showed(some part of i...
account linking
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
10 months ago

Hi there, 

You will need to contact EA Help Support to get this sorted. As you were unable to contact them via chat the first time, I will leave some instructions below:

 

How to chat with EA Help

  1. Log in to your EA Account.
  2. Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
  3. Select Chat with us or Start chat.
  4. Fill in the contact form with your:
    • first name
    • last name
    • e-mail
    • platform
    • subject (a short description of your issue)
    • attachments (e.g. screenshots, documents, links).
  5. Select Send.
  6. A chat window will open when you’re transferred to an advisor.

After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.

Let us know if you're having any trouble contacting support via chat.

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