Hey DBK_Nova,
Can you try contacting live support using this web form instead? Once you complete the form, you should be redirected to a self-service page where you'll see the option to chat with an advisor.
Let us know if that connects you with an advisor, thanks!
Community ManagerHey DBK_Nova,
Can you try contacting live support using this web form instead? Once you complete the form, you should be redirected to a self-service page where you'll see the option to chat with an advisor.
Let us know if that connects you with an advisor, thanks!
Hey EA_mplsnow, thank you for the reply!
I completed the form and it is currently connecting me with an Advisor. I´ll let you know how it goes.
Thanks again!
Community ManagerDBK_Nova Happy to help, and hope that conversation goes well!
Hey again EA_mplsnow , sorry for the late reply - I took a bit to respond since I was waiting for the Merged Games and DLCs to be available on the primary account.
I had an issue with 1 Game and respective DLCs that weren't showing after the merge process. I've since contacted an EA Advisor (again using the link you provided) and the issue is now sorted.
Aside from that, the process went smoothly and, now, everything is as it should!
I marked your first reply as Solution to help other people that might have the same issue, as well as mentioned/linked your reply in the EA Help Feedback Survey after the case was closed.
Once again, thanks for your help!
Have an amazing day!
Community Manager
Community Admin
