same issue. keep getting rejected from recovering account and they just keep saying some information provided are not correct
how the f am I supposed to remember every little deetail I've originally done? aint proof of linked accounts with partner (epic game store) and my current ability to still login to the accounts through said partners enough?
attached is one of the attempts to recover the account: and I strongly suspect it is just AI replying to me, while insisting that it is not ai when I ask for actual human operator -- i send messages in English and Get replies in Chinese and the respondent seem to not care about the language spoken.
D向左 Divya • 8:17 PM
hello?
已发送 • 8:18 PM
我们正在帮您连接客服人员。预计等待时间为 1 分钟。 • 8:18 PM
MMansi 加入 • 8:18 PM
你好！感谢你联系我们。一个智能体已加入聊天，现在可为你提供帮助。 此对话将在空闲 10 分钟后自动关闭。你可以随时重启对话，但你将被转至其他顾问。别担心，你不必重新解释你的问题。
hello?
can you help me with my case?
读取 • 8:18 PM
M
感谢您联系 EA 帮助，我是 Mansi。希望您一切都好，今天我如何能帮到您？
Mansi • 8:18 PM
you can see details regarding my case in the information i've already submitted.
i can't seem to see it on my end even when clicking into the case
it is regarding recovering an EA account of mine that I've lost the original registration email to.
读取 • 8:20 PM
M
请问您是否确认您无法访问您的旧电子邮件，并且您正在尝试找回您的帐户？
Mansi • 8:20 PM
yes.
读取 • 8:21 PM
我确实明白。
请别担心！在查看我的资源后，我将帮助您解决您的问题。
M
请问您注册 EA 账户时使用的电子邮件地址是什么？
Mansi • 8:21 PM
[edit: email address removed]
all of the detail can be seen in my case information. please read through it instead of asking me about information I've already provided.
If you are an ai assistant, I'd like to elevate to a Human operator immediately.
读取 • 8:23 PM
非常抱歉，我无法查看详细信息，这就是我请求详细信息的原因。
M
是的，您与真人取得了联系。
Mansi • 8:23 PM
that is weird
alright
any additional information you'd like?
the account contains quite a few purchases of mine -- battlefield 4, battlefield hardline, battlefield 1, battlefield 5, titanfall 2, etc.
oh and maybe also starwars battlefront + squadron -- these two are obtained through epic game store
已传递 • 8:25 PM
在这种 请求，我们需要恢复这个账户，这样您才能重新获得账户访问权限。
M
为了帮助您处理您的请求，我需要从您的账户中获取一些信息，以便我能够验证账户的所有权，并帮助您处理请求。
请问我可以继续了吗？
Mansi • 8:25 PM
sure
读取 • 8:26 PM
请提供您所玩游戏的网络的 IP 地址 。我们需要公共 IP 地址或 IPv4，您可以从以下位置查看您的 IP 地址：
M
https://whatismyipaddress.com/
Mansi • 8:26 PM
I can't recover the original registration email though, as the email company (126 netease) doesn't offer email recovery for email accounts that were de-registered due to long periods of inactivity, unlike yahoo or google which does provide this service
读取 • 8:27 PM
M
我理解，不用担心，我们可以尝试恢复这个账户，请您务必提供账户的所有正确信息。
Mansi • 8:27 PM
IP is going to be hard to I didn't pay attention in registering using the exact date back then.
读取 • 8:37 PM
M
好的，谢谢。
Mansi • 8:37 PM
the account likely wasn't attached to any payment card (or any ones that are still valid at this moment); though I'm not certain about that; most of the games are purchased through keys or similar methods.
original email attached to the account was, as said earlier, [edit: email address removed]
读取 • 8:38 PM
感谢您提供的详细信息。
5- 您的账户上是否有备用电子邮件地址？如果有，请提供该地址。 6- 请告诉我您是否拥有 EA Play/Pro 订阅，无论是直接订阅还是通过第三方订阅，您还可以在此确认购买时间 - 以及是年费还是月费订阅？ 7- 请告诉我您最后一次登录 EA 账户的时间？（月份和年份） 8- 您能否提供购买发票或购买证明？您可以查看所提供的链接，以查看我们需要的所需购买证明：-
M
How to provide proof of purchase
help.ea.com
Mansi • 8:39 PM
Last login date is uncertain. it might have been just yesterday or the day before that -- 2025/03/07-08; if the opening of the starwars battle front from epic game store, and the following opening of ea games app to launch the game count as a login -- that process doesn't need manual login for ea app likely due to the accounts being linked
likely not; but if so might be [edit: email address removed] or [edit: email address removed], or some other email account that I've lost access to.
- never paid for ea play/pro; may have been gifted this for purchase of games or other promotional event though, but i likely haven't even realized when those happened.
additional information: if that isn't registered on your side, I'm not sure the exact date I've last logged into ea account, but likely either the latest date was 2023 summer or before that.
读取 • 8:45 PM
regarding proof of purchase, can you give me a email that I can forward proof of purchase email to?
读取 • 8:45 PM
M
我们仅提供在线聊天服务，请您放心，您可以花时间在这里分享购买证明。
Mansi • 8:46 PM
Screenshot 2026-03-09 204615.png
Screenshot 2026-03-09 204803.png
the earlier purchases were likely mostly done through purchase of product keys
读取 • 8:48 PM
M
好的，感谢您分享所有详细信息。请稍等片刻。
Mansi • 8:48 PM
by earlier I mean ones earlier than these two
读取 • 8:49 PM
好的，让我检查一下。
感谢您的等待，首先，我想感谢您能够收集信息并提供给我。遗憾的是，当我尝试匹配这些详细信息时，它们似乎不正确。这很不幸，您一定付出了很多努力来收集它们。
您无需担心，因为验证账户所有权时没有任何限制。您可以随时再次与我们联系，一旦我们收到正确的详细信息，我们将立即在账户上更新新的电子邮件。
M
请您放心，您离找回账户信息非常近了。您只需更改一些详细信息，即可恢复您的账户。
Mansi • 8:51 PM
this aint helping even abit; what additional information I'd need to provide?
I can still login to the ea games app through opening my epic games account which links to it -- aint that enough already?
读取 • 8:56 PM
我真的很想分享这些信息。很抱歉，我们没有权限分享哪些细节是正确或不正确的。我们在这里为您提供支持，希望您理解，由于您的详细信息与账户相关联，除非所有详细信息均已根据我们的安全规范得到验证，否则我们无法授予访问权限。
M
作为在类似案件中拥有经验的顾问，我建议您注意我们之前谈话中讨论的所有问题，并收集相关信息。请使用这些详细信息创建一个新的请求。在下次互动时，我们会问您同样的问题。
