EA account recovery

Thank you for your quick reply. After 13 cases they have taken the ability to chat to them away I've been through it all and for what ever reason I still don't get my account back please provide me with a complaints procedure or get some type of manager to contact me im over 12 hours into this problem and no solutions surely this is a escalation.

Complaints can be filed with an advisor. You'll need to open another case for that.

This seems to be common problem and absolutely mind-blowing that it is this difficult for customers to retrieve their account to play your games. I have submitted a few cases but unfortunately don't have the patience of the folks who submitted several. 

How the "F" are you going to launch a big game coming up like Battlefield 6 when no chat support is available, people can't self-help their log-in challenges? 

If I don't get a reply to this, I'm done playing EA games for life... and it's a shame because I love the Battlefield series. 

Hello. Support should be able to recover your account as long as you can pass ownership verification. What exactly is happening?

As you can see I'm replying on the account it was a complete nightmare I had to contact a isp from years ago and get emails rerouted to get this account back. It was clearly mine but unless I ticked so many boxes not a chance. Agree with the above statement EA should invest heavily in their support network.