Forum Discussion

tbjoq4m2rqjc's avatar
tbjoq4m2rqjc
Rising Newcomer
2 months ago
Solved

EA account recovery

I was advised to make a post here my email is no longer accessible, I've tried the support channels probably ten times and I come to the same conclusion unable to verify identity. My account was made in 2007 I've moved house and changed my phone since then I've provided IP address old address and transaction details. I can log into my account using PlayStation but as far as that I can't change my email or access my information. What can I do now the support channels won't connect me to anyone higher im seriously lost any help would be appreciated thanks.

account info
  • EA_Aljo's avatar
    EA_Aljo
    2 months ago

    Hello. I'm very sorry to say, we're not able to help with account related issues over the EA Forums. An advisor will need to ask questions about the account history in order to recover access. You can try opening another case by following the instructions here.

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hello. I'm very sorry to say, we're not able to help with account related issues over the EA Forums. An advisor will need to ask questions about the account history in order to recover access. You can try opening another case by following the instructions here.

  • tbjoq4m2rqjc's avatar
    tbjoq4m2rqjc
    Rising Newcomer
    2 months ago

    Thank you for your quick reply. After 13 cases they have taken the ability to chat to them away I've been through it all and for what ever reason I still don't get my account back please provide me with a complaints procedure or get some type of manager to contact me im over 12 hours into this problem and no solutions surely this is a escalation.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Complaints can be filed with an advisor. You'll need to open another case for that.

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