EA Anticheat Does Not Work (A Callout To EA)
I think anyone who's ever played an online EA game within the past several years will agree with this statement, but just in case, I'm going to explain it as best I can with what little I know First...
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EA_LunardustCat
Community Manager
Community ManagerThank you for posting.
Like many other products in the anti-cheat space, EA Javelin Anticheat operates in the kernel by necessity. Because external cheats don't interact with the game process itself, they can easily evade many anti-cheat techniques, especially if they do things from the kernel. The kernel is the deepest part of the operating system, and if cheats operate from there while the anti-cheat does not, they can hide everything they are doing with no chance for us to detect or prevent any of it. While having a kernel driver is essential to protecting fair play in our games, we also understand the concerns that a kernel driver can raise. EA Javelin Anticheat only runs when one of our protected games is running, and it will uninstall itself if you have uninstalled all of your EA games that have EA Javelin Anticheat protection. We have partnered closely with internal teams and 3rd party assessors to validate that EA Javelin Anticheat will only inspect what it needs to for anti-cheat purposes… everything else is off-limits.
As for our AntiCheat efforts and communication, you can refer to the security news and updates we’ve published across our various titles.
Regardless of whether or not that's true, why the consistent radio silence? If people are complaining about hackers, then wouldn't it be in your best interest to keep users happy by at least telling them they've been heard, especially when it's been mentioned many times over? You cannot tell me in good faith there's a reason your anticheat needs to be that secure while simultaneously ignoring us when we tell you your games are being exploited. That's the equivalent of a major corporation being hit with a class action lawsuit while refusing to admit any wrongdoing. It is a bad look, and that's being polite about it. And considering the latest news post on your security news page was nearly a year ago, you are absolutely not doing yourself or EA any favors by telling me to refer to that. It is the dictionary definition of useless
- EA_LunardustCat
I understand that you’re unhappy with the level of public communication around anti-cheat. At the same time, I wouldn’t equate limited public communication with inaction.
Anti-cheat work is one of those areas where sharing less publicly does not necessarily mean less is being done behind the scenes, as there is always a balance between reassuring players and avoiding details that could be useful to those trying to exploit the game.
We’ve also shared that anti-cheat effectiveness is measured in several ways, including Match Infection Rate, which measures how often regular players encounter confirmed cheaters over time and helps assess whether enforcement actions are improving fair play. However, there will always be a difference between the total number of players we think could be cheating, and the amount we actually take enforcement against with high confidence. We take player disputes very seriously as we never want to impact a legitimate player’s ability to play one of our games.
I can refer you to the information that has already been shared publicly. You can also keep an eye on updates from the official channels for the title you play, or if you’d like, I can direct you to those as well.
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