Community ManagerHey Apexeas123,
No one will look into it
Just to clarify, we do have a team looking into it, which is why you received an email letting you know your case was created.
In the case of appeals, we do not have live chat available. While I can understand you'd want to discuss a ban like this, the purpose of an appeal is to have our Terms of Service team take another look at the account and our records to review why the ban was put in place and see whether a mistake was made.
This is not something that can be done by advisors in chat, so the email option you get during an appeal will send that off to the correct ToS team to be reviewed, which is where you're at now. Please feel free to keep an eye on your case history here for updates once they complete the investigation.
At this point it's just a matter of letting the team get to your place in line essentially, thanks for the patience while they take a look.
Okay well it's been many days and I paid for that game and now can't play with my friend who only has a limited time before he isn't able to play. So am I going to be refunded for my lose of time? I dont think so. So your companies error is costing me and I feel like a week is plenty of time to look at my game play and see there was no wrongful doing on my end
Community ManagerApexeas123
It looks like your oldest case is 2 days old, so hopefully it won't get to the point of that taking a full week to review.
The timing will just depend on how many other cases are in the queue ahead of yours, so while there's not a specific timeframe I can guarantee, it's often much faster than the initial estimate you receive.
If it does go a week without the status updating, please feel free to resume the case to bump it with the team, though that typically shouldn't be necessary. Thanks again for hanging in there while the team's getting to your case!
Its now been well over a week should I ask fir a refund? How does it take this long?
