EA Customer Support is awful

I've played Sims for decades, Sims 4 since the release. My other account with $1000's of packs but is tied to an email that no longer exists and suddenly EA needs my account verified. I've tried the live chat which I was able to speak with someone once who said I had to start another chat for help. So I went to start a new one but the AI robot only sends me to the login page. Which I obviously can't do that being the issue. I've spent so much money and time, and to not be able to have any help is crazy. You're telling me all these years and money I've spent are nothing...? Is there no number or email to speak to real people? I no longer can get to a real person, after answering the game I'm playing and device the bot sends me to my login. This is the worst experience I've had with any customer support.