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pinkalandes's avatar
pinkalandes
Rising Rookie
6 months ago
Solved

EA email.

Hey, can someone provide an email to EA customer service please? I’d like to ask for a refund for the adventure awaits pack as I brought it yesterday and haven’t been able to play my game since and i...
  • EA_Lanna's avatar
    5 months ago

    Hi pinkalandes​

    Our support team can be reached via email but first, a support case needs to be set up through the EA Help site. Once a case has been created, all future communication in that case will be through email. 

    However, for refunds, you do not need to send an email at all. We have a specific tool you can use if you meet the eligibility criteria for a refund. Our EA Help guide shares more about how to use this to make a refund request. I've popped the guide below, along with our Refund tool. Please check them out and follow the steps in our guide if you're eligible for a refund:

     

    - EA_Lanna

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