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micswagger97's avatar
micswagger97
Seasoned Newcomer
8 days ago

EA has completely screwed me

I don't even know how to start this, I am so incredibly disappointed. 

I had an Origin account with the sims 3 and most of the expansion packs. I lost access to this account in 2016, so I made a new account for when the sims 4 came out. I didn't think too much about playing the sims 3 again until now when i got a new gaming desktop and decided to get all the sims games and expansion packs. I tried to use my download codes from my Sims 3 expansion pack disc cases, but it wouldn't work. I tried to login to my old account, but forgot the password. I tried to login to the email, but apparently YahooMail is a huge crapshow as well and completely deactivated my email. With NO way to get it back whatsoever. I tried to talk to EA support, even offered to give them the download codes i had to prove I do have the games, and they said that account was "dormant" and there's nothing they can do either. As someone who's played this game their whole life, I'm really really annoyed and disappointed. I just want to play my games without spending over $100 to get them back. EA and YahooMail **bleep**.

2 Replies

  • micswagger97's avatar
    micswagger97
    Seasoned Newcomer
    16 hours ago

    They did not attempt to verify. I was told since I no longer have access to the old email (called yahoomail and practically begged for it back with no luck), and my old account was dormant/deleted that there was nothing they could do. I didn't delete my old origin/EA account so I don't know what happened with that. The only way they said I could get it back was if I somehow got the email back but thats not possible.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 days ago

     

    Did our team attempt to verify account ownership with you or was it a case that they could not located your account micswagger97 ?

    Darko

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