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VENM_Skull's avatar
VENM_Skull
Seasoned Rookie
4 days ago

EA Help case locked: "Resumed on another browser or device.

Hi, My original EA Help case #245501164 has been inaccessible for weeks because it is permanently locked with the following error: "This case has already been resumed on another browser or device."...
accessibility
technical issues
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
3 days ago

Hey there,

I’m sorry to hear that you’ve been unable to resume your original EA Help case due to the “resumed on another browser or device” error.

Unfortunately, we’re unable to access, restore, or escalate EA Help cases from the EA Forums. Since the issue has continued after trying different browsers and devices, creating a new case was the right step. When contacting EA Help, please provide your original case number, #245501164, and ask the advisor to review its status and the previous case notes.

The EA Help team will be best placed to check both the locked case and the missing Battlefield 6 content. Please avoid sharing any additional account or purchase information publicly on the forums.

I hope they can help you get this resolved.

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