EA Help case locked: "Resumed on another browser or device.

Hi,

My original EA Help case #245501164 has been inaccessible for weeks because it is permanently locked with the following error:

"This case has already been resumed on another browser or device."

I have already tried:

Different browsers

Incognito mode

Logging out for more than 24 hours

Restarting my PC

The error still persists.

This is especially frustrating because this case contains the complete history of my Battlefield 6 Season 2 issue. I paid for the Season 2 Battle Pass, but I am still missing 9 tier skips and my Season 2 badge.

Multiple EA advisors have already confirmed that my purchase and entitlement are valid. Another advisor even confirmed that case #245501164 had been reopened and sent back to the studio. However, the case still appears as Closed and remains inaccessible due to this error.

Because I cannot access my original case anymore, I have been forced to create another support case just to continue communicating with EA Help.

Has anyone else experienced this issue, or can an EA Community Manager please escalate this to the EA Help technical team so my original case can be restored?

Thank you.