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Anonymous's avatar
Anonymous
2 months ago

EA help chat isn’t working for me

Hello. I don’t know whether anyone else is having this problem or not. 

When I go to the start chat button from EA help it tells me to fill out all the details, and then it creates a case number.

Afterwards, I receive an email and then it redirects me to page waiting for advisor but no chat is coming up on my end but when I look in my cases it says that a chat has been started. There is also no estimated wait times given either.

So is there another way I contact EA help other than using the chat option?

 

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Odd one Anonymous​, can you ensure that nothing on your browser is causing issues, sometimes some security features can stop the chat window popping.

    No harm trying a different browser to see what happens?

    Darko

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