EA help Disappointing

EA has too many loopholes on the official website of this big update, I feel that it doesn't pay attention to the player's situation at all, you are such a good company, but when I went to your customer service, I kept making a mistake saying that the consultant did not support this problem, there is no humanity at all, and I don't take the people who play your game seriously at all!! If this is a bug, fix it as soon as possible! If not, please reply! It's not as good as the previous official website name