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k4learn12's avatar
k4learn12
Rising Novice
3 months ago

ea help not working

purchase failed but took my moneyI tried to purchase battlefield 6 it failed but 70 dollars is gone from my bank account. i tried to contact from ea help but no one is responding me for 5 days and there is no live support button

3 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey k4learn12​ if you check your purchase history does it show the order as complete?

    If the order was failed then money would not leave an account. Could it be a pre-authorisation that you see?

    Darko

  • k4learn12's avatar
    k4learn12
    Rising Novice
    3 months ago

    order failed but money is gone i am waiting for a week  but nothing changed