I want to inquire about an account suspension issue, but after sending an email, I haven't received a reply for a month. I used to be able to contact EA Help's live suport, but in the past few days, it shows that the advisor does not support this issue.
Community ManagerHi Yep-nb,
A month is a long time. 🤔Sometimes emails can get routed through to the Spam or Junk folders. Could you double-check those folders just in case there is a response from Terms of Service?
Failing that, if you can't see a message from Terms of Service about your ban appeal, it might be a good idea to contact our support team. They can't look into bans for you, but they may be able to double-check if the ban appeal is with the Terms of Service team to help put your mind at ease about the ban appeal efforts.
To reach our support team, open the guide below and scroll to the bottom to click on the 'Contact Us' button. That'll open a support ticket form you can fill out and submit from there.
- EA_Lanna
I contacted customer service through EA Help, but all channels show that the advisors do not support this issue.
