i went onto the live chat to report that i paid for sims 4 deluxe upgrade with 3 add ons not only were they un helpfull after me sending 12 screen shots as proof they keeped transfering me through to diffrent people after 23 chats in 4 hours still not resolved they couldnt care less is the point i have paid and dont have the game ps you wont find any uk workers on live chat all non uk people who couldnt care less
they said send screen shots to prove the game wasnt on my ea app done that i sent 12 screen shots showing all 38 packs i had then after all that she said i cant help you im transfering you to technical support and they keeped saying clear cash that i had done numras times i also uninstalled my game twice and reinstalled it i was transferd 23 times still not sorted they just dont care and not helpfull just wasting my time im putting a fraud claim in with the bank i have proof i paid ea and no games also i was refused a refund
