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Far_Que_Two_01's avatar
Far_Que_Two_01
Rising Novice
7 months ago
Solved

ea live chat isn’t working for me

Hi. I can’t work out what I’m doing wrong.  I have an old disabled ea account linked to my PlayStation and no longer have access to the associated email address   When I go to the start chat bu...
account linking
ea help
  • Far_Que_Two_01's avatar
    Far_Que_Two_01
    7 months ago

    Hi all. Final update: issue solved 

    It appears live chat ( at least in my area) was down/not active for about 1 week for when I was trying to use it. It was not just me as I got couple of friends to try for me as well and they couldnt connect either. Yesterday I noticed the image of the chat button has changed and now has an estimated wait time underneath (as it does on the help article pictures). Without changing any settings, I tried again and was connected within a few seconds. 

    The analyst was very helpful and had fixed my account issues within 5 minutes. 

    I had also from the beginning tried the email help option, of which took 6 days to receive an unhelpfull automated computer response. And although i immediately responded, was delayed by 24hs beween replys. I would not recommend this option!

    Overall this was an extremely frustrating and painful experience for what ended up being a very quick and easy fix.  I was able to purchase battle field 2042 (at full price) and download in less than 4hrs, only to have to wait over a week to be able to play it. Annoyingly the reason I purchased the game was because I was on a work trip away with some friends for a week that wanted to play the game with me. That opportunity has passed before the problem was even solved. 

EA_Poppy's avatar
EA_Poppy
Icon for Community Manager rankCommunity Manager
7 months ago

Hi Far_Que_Two_01​,

Have you tried a different internet connect as well? For example mobile data instead of Wifi?

Maybe try a different browser altogether and see if that works. Also check if your browser settings prevent the chat window to pop up. 

  • Far_Que_Two_01's avatar
    Far_Que_Two_01
    Rising Novice
    7 months ago

    Thank you for your replyEA_Poppy​ 

    I have tried both mobile data and Starlink. I have also tried Microsoft edge. I have had a look but unaware of any browser settings that may cause this. 

    is there normally a long wait for chat? I have also tried the email help request but haven’t received reply after more than 3 days. 

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