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xxJ4C0Bxx45's avatar
xxJ4C0Bxx45
Seasoned Newcomer
25 days ago

Re: EA Play Pro automatically canceled itself

As the title states, I just bought EA Pro to play the battlefield 6 Beta. Launched the game through EA played for a few hours and then logged off to go eat dinner. I come back, boot up and launch the game through EA and I'm locked out of all game modes. Double check my Subscription to EA pro and IT SAYS IT EXPIRED!!!!! I JUST BOUGHT IT!!! How can a monthly subscription expire hours after my purchase?????

 

9 Replies

  • xxJ4C0Bxx45's avatar
    xxJ4C0Bxx45
    Seasoned Newcomer
    24 days ago

    Check your payment history. Apparently they give you access the moment your payment authorizes. But if the payment registers as failed for any reason (still trying to figure that out myself) than your pro membership 'Expires'. I'm still waiting for an agent in chat. Only solutions really are cancel the failed payment attempt in their system and let you try the payment again right away. Or In rare cases, manually activate EA Play Pro for a short period while waiting for the bank to process — but only if they confirm payment cleared.

  • Paitincho's avatar
    Paitincho
    Seasoned Novice
    24 days ago

    With all respect that thing about check your payment history makes no sense.

    My payment went just fine(they took my money) and then cancelled my PRO subscription a few hours after.

    So please stop pasting a message that does not apply to this OUTAGE by EA, let's respect people's intellect and Money?

  • khajiit47's avatar
    khajiit47
    Rising Newcomer
    24 days ago

    Having same issue here, I purchased the membership on August, 7th. Today, August 8th tried to play BF6 Beta and it is locked. Not even 24 hours later, I get the membership expired notification. But EA was so quick to charge me yesterday. 

  • jkelly28787's avatar
    jkelly28787
    Seasoned Newcomer
    24 days ago

    Same here. I double checked the payment went though and it did but EA says my membership expired. 

  • amplid8's avatar
    amplid8
    Rising Newcomer
    24 days ago

    having exactly the same issue. credit card provider shows me a successfull transaction, played yesterday, now it says expired because of failed payment, but no money was returned (yet).

    • When did you purchase your EA Play Pro subscription (An exact timestamp would be ideal)?
      yesterday at 23:19
      canceled at 23:21 (as i only wanted to play the beta)
      received the canellation confirmation email (stating i will still benefit till 07.09.25) at 23:21
      received the email, that my pro subscription was cancelled at 05:19 (like exactely 6 hours later)
    • When did you notice your subscription was cancelled (An exact timestamp would be ideal)?
      today at 22:34 when i wanted to play again to benefit from spending the CHF 16.66

    • Did you get an email telling you your subscription was cancelled?
      yes, at the time provided above

    • If you check the subscription purchase in your order hi what's the status of the purchase?
      Status: Failed
      • EA Play Pro-Mitgliedschaft (monatlich)
        • PC Download
        • Quantity: 1
        • Fulfilled🤣--> i don't think so
        • 16,99 €
          • Your payment failed. Make sure your payment method isn't expired and your info is entered correctly.
          • Subtotal 16,99 € Tax 1,27 € Discount 0,00 € Total 16,99 €
  • xxFrogfun's avatar
    xxFrogfun
    Rising Adventurer
    24 days ago

    Same thing happened to me, so I just bought another month lol. I'm not gonna let **bleep**ty EA shenanigans ruin my fun, but if they don't end up refunding me for the first charge I'm just gonna charge it back through my bank. Whatever happened here is blatantly illegal, I don't think any of us would have trouble disputing the charge.

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