Community ManagerIf your case has been escalated to a specialist team ImSchooleD then you would need to wait for that team to respond to you.
If you reopen the case or create more cases then it can result in it taking longer as each time you reopen a case it will need to be transferred back to the specialist queue where it will be at the back of the queue.
Darko
This is not true. I waited 5 days for an answer, even though the agent said 72 hours. They did send an email to me then, but that email had absolutely nothing to do with my case at all. If you look at the image, this is all they said.
I answered them with this:
What do you mean what problem I have? It's clearly lined out in the case what the issue is. Your customer support chat promised you would fix this within 72 hours.
I deleted my old Steam account with GDPR. It's gone forever. I bought Battlefield 1 on my new Steam account but can't play it because your system won't let me relink my EA account due to your "lifetime linking" policy. I need you to unlink my EA account from the deleted Steam account and link it to my current one. This is blocking me from a game I paid for. EA account: *Removed for forum post* Need to link to current Steam account.
After that, they closed my ticket/marked it as resolved. But the issue is not resolved.
