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1b268c735d24d5d3's avatar
1b268c735d24d5d3
Newcomer
1 month ago
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EA Refund Tool & Contact Us Option Not Working

Yesterday, 12/4/2025, my sister wanted to get almost all the Sims 4 expansion packs/content packs/etc. We bought them (totaling almost $500) but they unfortunately aren't compatible with her laptop. ...
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compatibility
  • puzzlezaddict's avatar
    puzzlezaddict
    25 days ago

    BiblioGeek​  Sims 4 packs are treated as DLC and therefore not eligible for automatic refunds.  You'd need to contact EA customer support, and talk to a real person in real time, to get the refund.  If you've tried that already and couldn't get through, that may have been because of the holiday break, so it's worth trying again now or in a couple days.

    https://help.ea.com/en/customer-care/

puzzlezaddict's avatar
puzzlezaddict
Hero+
25 days ago

BiblioGeek​  Sims 4 packs are treated as DLC and therefore not eligible for automatic refunds.  You'd need to contact EA customer support, and talk to a real person in real time, to get the refund.  If you've tried that already and couldn't get through, that may have been because of the holiday break, so it's worth trying again now or in a couple days.

https://help.ea.com/en/customer-care/

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