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Latul007's avatar
Latul007
Seasoned Scout
4 months ago

EA Support Unavailable Worldwide – No Compensation, Support Form Stuck

Hello, EA_Rtas​ EA_Leeuw​  I am still unable to get compensation or proper support regarding an ongoing issue that has affected many players worldwide. I have tried emails, posts on X, Discord, and...
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EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 months ago

Hey Latul007​ what is the issue you are having?

Darko

Latul007's avatar
Latul007
Seasoned Scout
4 months ago

Hi, EA_Darko​ 

I received your email confirming that the EA app issue was fixed and that all affected Battlefield 6 players should now have received their compensation rewards.
However, I didn’t receive anything in-game, even after restarting the game and checking my inbox multiple times.

I recorded a video as proof showing that my account did not receive any of the announced rewards.
Could you please escalate this issue or verify my account status on your side?

Thank you for your help,

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 months ago

    There is nothing that we can do on the forums in relation to this Latul007​.

    If you believe that you are still missing an item then you will need to chat with our live support team: https://help.ea.com/en/ 

    Darko

    • Latul007's avatar
      Latul007
      Seasoned Scout
      4 months ago

      Hi EA_Darko​ 

      Live chat is not available in Canada.

      Support always tells me to use it, but it’s impossible for me.

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