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Trickz_on's avatar
Trickz_on
Rising Newcomer
1 day ago

EA verification codes never arrive to my verified email - can't reach support

Hello EA team. I play EA SPORTS FC 27 on PC (Chile). No EA verification code ever reaches the verified email on my account. I have checked Inbox, Spam, Trash and all folders, I have no filters or blocked senders, and emails from other senders arrive normally. Two-factor authentication is off; these are the "Verify your identity" codes.

 

Because of this I can't sign in on the web, I can't add a phone number or a secondary email to my account, and I can't open the live chat on EA Help, because every one of these asks for the same email code. I am still signed in on the EA app on my PC.

 

Could a Community Manager or EA Help please check whether my email address is blocked or suppressed on your sending system, or escalate this to an advisor who can help me add a phone number and backup email? Thank you.

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2 Replies

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi there,

    That does sound frustrating, especially when it's also preventing you from reaching Support.

    Have you tried adding [email protected] to your email's safe sender list to see if that helps?

    If you've already tried that, could I ask if you have another email address available?

    If so, please try contacting EA Support as a guest (without signing in) using that alternative email address.

    Our Support team would be best placed to look into this account-specific issue. Thanks.

  • Trickz_on's avatar
    Trickz_on
    Rising Newcomer
    1 day ago

    Thank you for the quick reply! I'll add mailto:[email protected] to my safe senders and contact Support as a guest using an alternate email address. One extra detail in case it helps: emails from EA Forums do reach the same inbox, only the EA Account verification codes never arrive. I'll update this thread with the result.

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