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33e333ee3's avatar
33e333ee3
Newcomer
9 days ago

EA Xbox account linking

When trying to connect/link my EA account to my Xbox account, I'm prompted with: 

Linked Accounts Found

Your accounts can’t be linked because the EA Account for rs*****@gmail.com was previously linked to the Xbox account for <redacted>. An EA Account can only be linked to one Xbox account in its lifetime.

If my EA Account can "only be linked to one xbox account in its lifetime" does that mean I can NEVER relink my account to my xbox..? I literally am trying to relink it to the xbox account the message says was previously linked.


1 Reply

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    20 hours ago

    Hi 33e333ee3​

    does that mean I can NEVER relink my account to my xbox..?

    Not quiet.

    Our EA help guide may help shed some light on what can/can't be done here: 

    1. "When you link accounts, it creates a lifetime link to protect you from malicious activity and help prevent performance issues in your games."
    2. "You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime."
    3. "That means if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it [EA Account] in the future."
    4. "Once you unlink a platform account from your EA Account and link it to a new one, you can’t unlink it again for six months."

     

    I'd recommend reading these two EA Help guides; they cover a lot of important details around linking/unlinking, and might come in handy here:

     

    - EA_Lanna

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