Forum Discussion

baishui12321's avatar
baishui12321
Seasoned Newcomer
2 months ago
Solved

eahelp no response my case

My EA account has been wrongly suspended last Sunday, i tried to set up a case on eahelp to report my situation and submit an email.i did not receive any response or case establishment and  get a cle...
events
login issue
baishui12321's avatar
baishui12321
Seasoned Newcomer
2 months ago

thanks,but i did not receive any reponse to my appeal on eahelp and can not find any customer service channels. i would like to seek assistance regarding contacting the relevant staff

  • ElliotLH's avatar
    ElliotLH
    Hero+
    2 months ago

    Hi baishui12321,

    If you use the link below, you'll be able to contact the ToS team directly through the "How to appeal a lock, ban, or suspension" section:

    Get information about EA Account locks, bans, and suspensions

    Just to make you aware, there isn't a live chat option for the ToS team, so you'll only be able to email them. Generally speaking, they respond with an outcome to the appeal in about 10 days, but it can be longer in some cases. 

About EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!1,518 PostsLatest Activity: 2 hours ago