Forum Discussion

IDS232323's avatar
IDS232323
Rising Newcomer
24 days ago

Email and account got hack ( but email is back, and ea account is lost). help

7 january 2026, indonesian time, my email got hacked. inside is steam account, ea account, epic account. i play apex legends via steam, linked to ea account. suddenly 9 jan 2026, apex need to regist...
account info
ea help
login issue
IDS232323's avatar
IDS232323
Rising Newcomer
24 days ago

Already. 3 times, with the chronology, and picture. after submit, no notification or open case or something? or i miss some step?

and there is no email notification about the problem that i submitted. 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
24 days ago

Try following these steps:

  • Go to https://help.ea.com/en/help-home/
  • Type EA Account into the search field
  • Select the EA Account tile
  • Click on See more topics
  • Click on 'I need to update my EA account information'
  • Click on the option for chat

Let me know if that helps or not.

Recent Discussions