Forum Discussion

mmeibell's avatar
mmeibell
Rising Newcomer
10 months ago
Solved

Enter a valid id

My name on any game and any platform has been tsukimars, tsukimarz or tsukimarsz. And this keeps telling me to enter a valid ID when I do tsukimarz or tsukimarsz, as well as my nickname says it’s a prohibited character or word.. which makes no sense. Because tsuki in Japanese literally means moon and marsz is my last name. But i can use tsukimars but its taken, even though it’s not.. so i would just like someone to tell me why or how to fix it please. 

  • Hi mmeibell​ 

    Thanks for clearly explaining what happened when you tried to update your EA account username. 👍

    We've taken a look at it, and the username variations that don't use your second name as part of it should be usable if they aren't already in use by other EA account holders. 🤔

    Could you try it once more after fully logging out and back in again? If it doesn't go through this time, would you mind giving it a full 24 hours before trying to update the username, and see if that helps the name go through?

    - EA_Lanna

10 Replies

  • Brzkhor's avatar
    Brzkhor
    Rising Novice
    1 day ago

    Dear EA_Lanna​ 

    I am writing to express my ongoing concern regarding a username filtering issue that I have been trying to resolve for several days. I have submitted multiple support tickets and have been in contact with various EA representatives, yet unfortunately, my issue still remains unresolved.

    The username I am trying to use is “Brazkhor.” I would like to kindly emphasize that this username does not contain any offensive language, profanity, or inappropriate meaning. It is a name I have been consistently using across all platforms, and it represents my online identity.

    Despite this, it continues to be blocked by the system’s filter, and I find myself checking every day to see whether this unnecessary restriction has been lifted. Strangely, it's accepted only if I capitalize the A. I don't want it to be like that.

    I respectfully request your support in reviewing this case and, if possible, removing the filter restriction on this username. Your assistance in resolving this matter would be greatly appreciated.

    Thank you very much for your time and understanding.

  • I also had trouble changing my name and kept getting the "Enter a valid EA ID" error. Somehow, I managed to fix it by switching some letters of the desired name from uppercase to lowercase or vice versa. After that, the change finally went through, and now I can freely adjust the letter casing without any issues.

  • EA_Lanna​ I am having the same issue. My username everywhere is PurrsephonePlays, and it will only allow me to put "PursephonePlays" which is the incorrect spelling and does not align with my Twitch/socials. 

  • Hello,
    Same issue here with the username Baeorus. I cannot use my own nickname as a user ID. I use this on every platform out there.
    Dont really understand why this is not a valid username.
    EA_Lanna​ 
    Thanks for the help

     

  • leebuerr's avatar
    leebuerr
    Newcomer
    9 months ago

    Hi Lanna,

    I am having the same issue, I know the username is not taken as well but it just says enter a valid EA ID.
    I am trying to change my username to leebiere
    It is what I have changed all my accounts to except for this one.
    Please help.


    Thanks

  • 9cb75a83770b85aa's avatar
    9cb75a83770b85aa
    Newcomer
    10 months ago

    I received the same error message as the previous user mentioned. I even tried your fix (@EA_Lanna) but it didn't work. 

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hi mmeibell​ 

    Thanks for clearly explaining what happened when you tried to update your EA account username. 👍

    We've taken a look at it, and the username variations that don't use your second name as part of it should be usable if they aren't already in use by other EA account holders. 🤔

    Could you try it once more after fully logging out and back in again? If it doesn't go through this time, would you mind giving it a full 24 hours before trying to update the username, and see if that helps the name go through?

    - EA_Lanna