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0Gleiner0's avatar
0Gleiner0
New Novice
7 days ago
Solved

Fail Linking EA on PS5

A few days ago I lost access to my old PlayStation account, so I unlinked my EA account, but now I can no longer link my EA to another PS account, how do I proceed?

  • Hey 0Gleiner0,

    Unfortunately if you look at our account unlinking article:

    When you link accounts, it creates a lifetime link to protect you from malicious activity and help prevent performance issues in your games.

    You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime.

    That means if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it in the future.

    I'd recommend reaching out to PlayStation support to see if they can help you get access to your PlayStation account again.

1 Reply

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    7 days ago

    Hey 0Gleiner0,

    Unfortunately if you look at our account unlinking article:

    When you link accounts, it creates a lifetime link to protect you from malicious activity and help prevent performance issues in your games.

    You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime.

    That means if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it in the future.

    I'd recommend reaching out to PlayStation support to see if they can help you get access to your PlayStation account again.

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