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78c7612a72cfa6f4's avatar
78c7612a72cfa6f4
Rising Newcomer
4 months ago

Fraud

I got a double payment through my card for the same expension packs. I’ve been trying to fight this for months. Now my case is closed, i lost my money and most of all, all my games and progress

i’m so sad i just want my packs back

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi there, 

    I'm sorry you've been having trouble with a refund. Please note that for assistance with refunds and account-related issues, you should contact EA Help Support as we're unable to assist with these here in the EA Forums. For further information on how to contact them, please see: 

    How to get help with your EA Account

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