Forum Discussion

ManicPot8to's avatar
22 hours ago

Problems accessing the forum threads

I’m not sure what’s going on, but for the past two days I’ve been having trouble accessing parts of the forums. When I click on my notifications and the page redirects, it fails to load and instead shows an “access denied” or “page doesn’t exist” error. As far as I know, my account is in good standing, and I haven’t received any violation notices. The issue is inconsistent; sometimes I can access the pages, and other times I get the error. I did clear my cache and cookies a few days ago, and it seems the problem started after that, though I’m not sure why.

5 Replies

  • Same here. Most of my activity has been in the "What happened in your game today, by ONE picture?" thread, and this morning, I had 2 new notifications (new posts in the thread, and a response to one of my previous posts). But when I clicked the links, I got the same notice you got.

    Of course, now it seems to be working again. Grr...

  • dbmcgrew's avatar
    dbmcgrew
    Seasoned Ace
    22 hours ago

    And I'm locked out again:

    Access Denied
    You do not have access to this area of the community or it doesn't exist

    😥

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    22 hours ago

    Hey ManicPot8to​ and dbmcgrew​

    Thanks for popping this up to flag that error. We've seen a few reports of this across the forum, and we've run into it on our end as well.

    You're 100% right in what you've noticed. It does seem to pop up randomly and isn't related to your individual accounts or permissions. 

    We've bubbled this up to the team who looks after the forum backend, so hopefully it can be sorted soon. 🤞

    In the meantime, what works for me is to keep refreshing the page I want to load. It's not ideal, and it's a bit of a pain, but it's how I've been able to view the pages it pops up for.

    - EA_Lanna

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