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rateiwc125's avatar
rateiwc125
Seasoned Newcomer
1 day ago

Games Not Accessible!!

Hello, I am playing on a desktop computer, have windows 10. I have done all of the troubleshooting that it says to do with the cleaning of the cache and everything. I always got into Farm Merge Valley and Monopoly Sudoku and now all of a sudden, I can't get into the farm game for the past 3 weeks. When I try and load it I get a bright blue page, and it won't load at all. And the Sudoku game when I try and load it, I get a pitch-black page. So, I don't know what's going on? If there is any help out there, I would greatly appreciate it. Thank you very much, Auntieab2

3 Replies

  • spratfss's avatar
    spratfss
    Seasoned Newcomer
    5 hours ago

    I am having the same problem with Farm Merge and Merge Academy.  All I get is a white page.  Have previously played Merge Academy with no problem.  Now, nothing.  Have you had any response from EA?

     

  • musicluca's avatar
    musicluca
    Rising Newcomer
    3 hours ago

    I'm having the exact same problem with Farm Merge and Merge Academy and Claire Hart Secrets. The Garden game is malfunctioning to the point where it's not worth playing. I used to play these games with no issues.  I've been a member for about 16 years and frankly all the problems pogo has been having makes me wonder what I'm paying for with this club

  • rateiwc125​ 

    Hello and thank you for the detailed explanation and providing your device information, this is actually a known issue based on what you've described, 

    What Happened: In May 2026, a Windows 10 ESU cumulative update had a driver regression bug. Microsoft acknowledged this in their May 2026 known‑issues bulletin. It's causing exactly what you're describing — blue and black screens (this is generally a sign of something with the graphics driver or hardware acceleration). 

    The Quickest Fix — Try This First

    • Click Start
    • Go to Settings → Windows Update
    • Click Check for Updates
    • Let everything install
    • Restart your computer
    • Test your games

     

    Microsoft released an automatic fix called a "Known Issue Rollback" that should come through the Windows Update and restore your graphics driver to the correct version.

    If That Doesn't Work — Update Your Graphics Driver Manually 

    • Right click your Start button
    • Click Device Manager
    • Find Display Adapters
    • Right click your graphics card name
    • Select Update Driver
    • Choose Search Automatically
    • Restart and test your games

     

    If You Know Your Graphics Card Brand - Download the latest driver directly. *This is the best and as gamers, we should be doing this anyways. I created a guide for our community here > Pogo Graphics Guide 

    Important to know: Unlike a few years ago, graphics drivers now require regular updates every 2-4 weeks. This is because modern browser games use advanced graphics technology that relies on current drivers to run properly.

    Also Worth Trying: Simply trying a different browser. If you use Edge try Chrome, or vice versa. Sometimes this alone resolves display issues temporarily.

    Hope this gets you back to playing soon!

     

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