Forum Discussion

tonyd427's avatar
tonyd427
Newcomer
20 hours ago

Genuinely don’t know what to do anymore

Hello this is my last ditch effort because I’ve gotten no help from EA support what so ever. My EA account was created using my grandfathers email and he has since passed. The email has been deleted for inactivity by yahoo so I can’t get into the email account and who knows what the password could be. My Xbox account is stuck on this EA account and I can’t get it off since I can’t access the account. I’ve tried the recognized device as well as the recovery flow option from support workers and no pop up is coming up even though my Xbox is a recognized device. Genuinely at a loss for what to do and I need help

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    Hi there. I'm very sorry to say, we can't help with account related issues over the EA Forums. I recommend opening a case with an advisor again to see if there is anything else they can do. Please use the 'Contact us' button at the bottom of this account support article. That will get you in touch with an advisor. Thanks!

Featured Places

Node avatar for EA Community Discussion

EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!Latest Activity: 14 minutes ago
4,886 Posts