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ballwrath's avatar
ballwrath
Newcomer
11 months ago

Getting New Backup Codes

On the updated site how do I update my backup codes?  I don't see the option for it anymore. Thank you so much.
account info
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
11 months ago

Hi ballwrath,

To generate new backup codes you need to:

  •  Go to Security and Privacy 
  • Select the option to change your Two-Factor authentication: 
  • You will be prompted to enter your verification code, and on the next screen, you will see an option to generate new backup codes. 

Let us know if you have any further questions,

  • IshMufc's avatar
    IshMufc
    Newcomer
    3 months ago

    Hi i have tried this but cant get an option to generate NEW codes. pl help

    • EA_cuervo's avatar
      EA_cuervo
      Icon for Community Manager rankCommunity Manager
      3 months ago

      Hey there, if you're not able to generate the codes yourself, please feel free to reach out to EA Help for further assistance: https://help.ea.com/en/ea-account/ 

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