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ballwrath's avatar
ballwrath
Newcomer
1 year ago

Getting New Backup Codes

On the updated site how do I update my backup codes?  I don't see the option for it anymore. Thank you so much.
account info
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
1 year ago

Hi ballwrath,

To generate new backup codes you need to:

  •  Go to Security and Privacy 
  • Select the option to change your Two-Factor authentication: 
  • You will be prompted to enter your verification code, and on the next screen, you will see an option to generate new backup codes. 

Let us know if you have any further questions,

IshMufc's avatar
IshMufc
Newcomer
3 months ago

Hi i have tried this but cant get an option to generate NEW codes. pl help

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey there, if you're not able to generate the codes yourself, please feel free to reach out to EA Help for further assistance: https://help.ea.com/en/ea-account/ 

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