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PennoTheOne's avatar
PennoTheOne
Rising Newcomer
15 days ago

Help - 2FA codes are not sending to my phone AND email

Apologies if this is in the wrong section, i've never had to post before

When i log in to my account, it asks to send a code to my email or phone. Both options do not send a code.

EA support did kindly help set me up with the secondary email, which allows me to log in, however i do not have easy access to this email account as it is an old email which i never use and i want to use my phone to log in as it is quicker.

I swapped out my primary phone number to another of my numbers in order to again swap back to my primary number in hope of resetting it, however when it sends a code for me to swap back, this again does not go through, so now i am stuck with a different phone number and secondary email as the only ways to access my account.

Is there any way you can fix this issue as support told me that it was a server issue despite the other methods working (all server status are green as of typing)

account info

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Hi there, 

    You can try to set up the app authenticator, I believe that might solve your problem. 

    When you use the app authenticator, you’ll get a code from the Google Authenticator app whenever you need it.

    1. Choose Authenticator app as your authentication method when you’re setting up 2FA, then select Continue.
    2. Choose your device from the dropdown menu.
    3. Install the Google Authenticator app for Google Play or iPhone.
    4. Open the authenticator app.
    5. Select Begin Setup.
    6. Choose how you want to set up the authenticator:
      • Choose Scan barcode to scan the QR code from your Settings.
      • Choose Manual entry to type in your EA Account’s email address and the Secret Key from your Settings.
    7. Enter the code that the authenticator gives you.
    8. Select Save.

    Now when we ask you for a 2FA code, you can open the app and enter the 6-digit code that appears. Each code lasts for a limited time. If the timer on the code is about to run out, wait for a new code so you have enough time to enter it.

    Let us know if you have any questions.

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