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OneGambleOne's avatar
OneGambleOne
Rising Newcomer
1 day ago
Solved

Help - lost BOTH accounts and cant log ticket

I am trying to play NHL 26 with my son on PlayStation 5 I have had 2 EA account in my lifetime. <removed account background info>  this is not my email and I do not have access to it, and it sai...
account info
  • EA_Mako's avatar
    EA_Mako
    1 day ago

    Hey OneGambleOne​,

    I'm sorry to hear about the trouble you've been having just getting these accounts straightened out.

    We are not able to make any changes to your accounts on the forums however, so it would be best to reach back out to the support team to work with another advisor there so they can review and make the necessary changes to get you back into your account. If an account was locked for security purposes, they'll just need to verify some account information with you before that can be unlocked, but again that's not something that can be done via the forums.

    Please create a new case here to reach back out, or you can resume a prior case here to have another advisor take a look through this situation with you. Thanks for the patience while they're looking back into this.

OneGambleOne's avatar
OneGambleOne
Rising Newcomer
1 day ago

Thanks for your reply. I know it cant get fixed here, but I am out of options.

I tried both links, but it will not let me make a new ticket under the harris613 ID. It takes me to self help only. 

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
1 day ago

OneGambleOne​ 
Which issue are you selecting on this screen to the right? 
https://help.ea.com/en/customer-care/ 

Compromised EA Account or Update EA Account should both get you through to open a case as they'd be issues an advisor needs to assist with if you aren't able to access the account. 

I'm seeing the screen below after going through those steps, are you using different options at all? I'd try using a similar option instead if you've been trying one particular issue.

In some cases it can also help to just open an incognito/private window and use the Continue as Guest option when creating a case initially, rather than logging into your current account.

 

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