Forum Discussion

SR_FATE's avatar
SR_FATE
Newcomer
3 months ago

help.ea.com/en/customer-care/solutions leads to error 500 internal server error

i am having license issues with sims 4 and want to create a help ticket the beta of EA NEXT STEP sends me to 

https://help.ea.com/en/customer-care/solutions/

no matter what options i choose and the pages opens up to error 500 internal server error. i need customer service so i can show my proof of purchase for my packs and be able to play them. i have bought over 9 packs.

advice

1 Reply

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey SR_FATE​,

    It's loading fine on my end. Could you try the link via an incognito window, and if that doesn't work, could you try deleting your browser cache and cookies? (Note that you will need to sign in everywhere again if you do.)

Featured Places

Node avatar for EA Community Discussion

EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!Latest Activity: 33 minutes ago
4,652 Posts

Recent Discussions