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BullitoBull's avatar
BullitoBull
Newcomer
14 hours ago
Solved

Help regaining compromised account

Hello,
My EA Account was hacked on November 12, 2025. The attacker changed the email and locked me out of the account. EA correctly detected the takeover and applied a ban.

I am the original owner. I can verify through my PSN login, previous EA email, purchase history, date of birth, or anything else needed.

I need help unbanning and restoring my account so I can regain access and secure it with my correct email. I submitted a ban appeal for my EA Account, but I realized I was not asked for my contact email during submission. I have my case number if needed.

login issue
  • BullitoBull's avatar
    BullitoBull
    12 hours ago

    I was able to circumvent this by launching a ticket using this new account and describing the situation to the live chat agent. I would suggest adding a way for banned members to be able to submit a ticket without appealing in case of this situation.

2 Replies

  • BullitoBull's avatar
    BullitoBull
    Newcomer
    13 hours ago

    More information: I was able to log in to my EA account using my linked PlayStation account, but I was unable to change any substantial information without verifying my identity. However the verification email was set to the attackers unknown email, making this impossible. I realize this would then mean the appeal I made temporarily signed in to my account would just be directed to my attackers email correct? I've DM EAHelp via twitter, I'm very sure you guys will tell me to just wait for that but is there any other paths I can take incase this doesn't work? The official EA Help resources are unfortunately unhelpful as I need to have access to the attackers email to appeal a ban, and cannot submit a support case with a guest account for some reason.

  • BullitoBull's avatar
    BullitoBull
    Newcomer
    12 hours ago

    I was able to circumvent this by launching a ticket using this new account and describing the situation to the live chat agent. I would suggest adding a way for banned members to be able to submit a ticket without appealing in case of this situation.

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