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BIueice999's avatar
BIueice999
Rising Newcomer
2 days ago
Solved

Help with unlinking steam from recovered compromised account

My account was compromised a few days ago, but I've recovered it. But now i can't play anything as my steam account was unlinked, and the thief's steam account was linked. It says I have to wait 6 mo...
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account linking
  • EA_Darko's avatar
    EA_Darko
    20 hours ago

    Hey BIueice999​ what did our live support advisor say when you spoke with them?

    Generally, if there is a restriction in place relating to account linking or unlinking then this would not be something that we can bypass.

    Worth taking a look at this help article for further assistance.

    Darko

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
20 hours ago

Hey BIueice999​ what did our live support advisor say when you spoke with them?

Generally, if there is a restriction in place relating to account linking or unlinking then this would not be something that we can bypass.

Worth taking a look at this help article for further assistance.

Darko

BIueice999's avatar
BIueice999
Rising Newcomer
20 hours ago

Hi, 

I was told "Kindly informing that you recently unlink steam from the account, we can't able to unlink it again before the cooling period of six months ."

So I asked if it's not possible for support to remove/unlink the account since my account was compromised when the relinking happened.

and they replied with "I understand you totally but as per the procedure we don't have the access to make these changes . I hope you understand the limitations ." 

I asked if there's anything else i could do besides waiting the 6 months, to which they responded with "I hope you understand my limitations. If there was any possible way forward with your application, I wouldn't have given it a second thought, but unfortunately it's out of my hands." and after that we ended the chat.

I've read through that article and looked through any for linking/compromised accounts, and there is nothing about this specific issue.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    18 hours ago

    Sorry BIueice999​, but if our team has reviewed your account and advised that they are not able to relink your account, then this would not be something that we can help with.

    The best thing I can recommend is to speak with the team again to see if there is anything they can do to speed up the process.

    Darko

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