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mrmorris803's avatar
mrmorris803
Rising Newcomer
23 days ago

Helping unlinking to an account with an old e-mail address

I just purchased Madden 26 Deluxe and College Football 26 Deluxe today.  I am unable to link my newly created EA account to my Playstation account because it says that my PlayStation™Network account ...
account linking
login issue
EA_mplsnow's avatar
EA_mplsnow
Icon for Community Manager rankCommunity Manager
23 days ago

Hey mrmorris803​,

If you no longer have access to the email address registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details.

The steps on this page would typically help you update that information, but since your old email has been deactivated, it'd be best to just scroll to the bottom for the Contact us option. An advisor will need to verify a few account details and should be able to work with you to get things updated from there. 

Let us know how it goes, thanks! 

tryomochieaid's avatar
tryomochieaid
Newcomer
23 days ago

i have same issues but when i try to contact advisors on website it's show "this issue isn't supported by advisors", i try to contact ea help on x and i just got spam solution

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    20 days ago

    Hey tryomochieaid​, 

    Sorry to hear that there's been difficulty contacting our live support team.

    If you haven't already, please try using an incognito or private mode to access this page, then click the Contact Us button at the bottom of the page, and the live chat option should be available then.

    Let us know how it goes, thanks! 

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