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GVelocis's avatar
GVelocis
Seasoned Newcomer
5 months ago

How can I get in touch with Live help?

Hi, so I cannot seem to get in touch with EA support. My tickets are also not submitting and cannot see them in my cases on my profile, I only see the the first case I submitted a month ago for a ref...
ea help
toriozzi's avatar
toriozzi
Rising Newcomer
5 months ago

I'm also having a difficult time with the refund tool and just want to talk to someone about getting a refund. How can I contact a person to resolve this?

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 months ago

    What is the issue with the refund, did you follow the process as laid out in the help article I linked?

    Darko

    • toriozzi's avatar
      toriozzi
      Rising Newcomer
      5 months ago

      yes, however the page never stop loading and it becomes unable to process the refund.

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        5 months ago

        Can you try creating a case here: https://help.ea.com/en/

        That is the only way to get in contact with our live support team. 

        Darko

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