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e5cfe0e88261cb37's avatar
e5cfe0e88261cb37
Seasoned Newcomer
2 months ago

How do I get a none chatbot replay in the ea support chat?

I am trying to use the EA support chat, but I only get template responses. I asked get asked for an email I have already provided in that chat.

feedback

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  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey Adi0282​ we don't really allow hijacking of threads like this as we can consider it spam.

    Rewards for Playtests are not something that we have any control of oversight over.

    If you have filled in the form at the end of the test then it is best to give it some time for the team to respond.

    Darko

  • Adi0282's avatar
    Adi0282
    Rising Novice
    2 months ago

    Hi Darko, I filled out a survey only Playtest that ran from Feb 21 - 27th. I had selected the BF6 PS5 version as my reward and I have yet to receive it. Can you please check and confirm if I am eligible for it and if yes when can I get it? I have also been getting generic responses from EA help. So it would be great if I could get a proper reply. 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey e5cfe0e88261cb37​ contact options are dependent on a number of factors so it may not be possible to get the option you would prefer at certain times.

    If you let us know the issue you are having we may be able to assist here.

    Darko

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